CNC Field Service Engineer
Date: August 22, 2017
Assignment Location: Michigan
Reports to: David Cochenour, Director of Operations
Responsible for day to day field service including but not limited to troubleshooting & repair, installations or predictive & preventive maintenances, ballbar analysis, laser alignments, etc.
- Perform field service, installations or PMs as required.
- Resolve customer issues and provide sales support.
- Represent Geoteck Services; professionally and ethically at all times, with all actions in line with business expectations.
- Take ownership of all service cases, projects, etc., and maintain all customer records and technical documentation.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are a minimum representation of the knowledge, skill, and/or ability required.
Potential candidates must be able to successfully complete service calls and excel beyond that of our competitors. The Applicant must be able to manage Customer relationships coupled with improved satisfaction, and willing to be measured by such. Additionally, this individual must be organized, motivated and a self-starter.
Knowledge, Skills, and Abilities:
A CNC technical background is required with a proven track record of no less than 5 years in field service desired. The ideal candidate would also have a minimum 2 year technical degree, with a working knowledge of Fanuc and Mitsubishi controls &/or Siemens & Heidenhain. Prior experience on the following machine tools and disciplines preferred:
Hyundai Wia Machine Tool Mechanics Ball-Bar Testing OKK
MAG Ladder Logic Way Scraping Okuma
Heller Relay Logic Retro-fitting Hardinge
DMG/MORI Probe Installations Peripheral Installations Makino
Mazak 4 th /5 th Axis integrations Automation Niiagata
FpT EDM’s Siemens Step 7 Enshu
Fidia Preventative Maint. RS Logic Grob
Applicant should have a basic understanding in the use of Microsoft Office, Adobe Acrobat, Outlook, and the Internet.
Standard work week is based off 40 hours with Overtime available with Manager’s approval. Some overnight travel may be required.
NOTE: This job description does not constitute a contract for employment.